Frequently asked questions
General
Can I try-on Selfa gowns?
 

You'll find Selfa dresses at our exclusive studio located in the heart of Saigon under address 42 Bui Thi Xuan, Tan Binh, Ho Chi Minh, Vietnam. 
Unfortunately, that the only place to try on our designs.

 
Can I customize or alter your gown?
 
 
How far in advance should I order my dress?
 
 
I am in rush. Do you have ready-to-wear dresses?
 
 
Will my dress fit me perfectly?
 
 
How should I take care of my dress before the wedding and preserve it after?
 
 
Shipping
Do you deliver worldwide?
 

Yes, we ship globally! 
All orders that cost more than 500 USD include standard shipping using Regular DHL. 

 
Hong long is the shipping time?
 
 
How about import duty and tax?
 
 
How will you pack my dress?
 
 
Return & Exchange
Are all your items eligible for a refund?
 

✩ No refunds or exchanges will be accepted on the following categories and are considered Final Sale: made-to-measure wedding dresses, custom-designed gowns, veils, sketches, accessories. 

✩ Extra shipping fees are never refundable. Customer is responsible for all return shipping costs.

 
What will be eligible for a refund?
 
 
Have more questions?

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