We facilitate returns and exchanges under the following conditions:
Ready-to-Ship Gowns:
Eligible for a return with store credit or exchange if in original condition. Please note a restocking fee of $80 USD per item applies.
Made-to-Order Gowns:
Gowns under $2000 and between regular sizes 2-10 (excluding customized and made-to-measure gowns) can be:
• Returned only if there are production faults, not for change of mind.
• Exchanged for a different size, gown style, or store credit if the item is in perfect condition. Please note that exchanges for a different style are subject to a 30% restocking fee based on the initial price.
Return Qualifications:
• Notify us at orders@selfabridal.com within 3 days of delivery to request a return.
• Return items within 7 days after receiving a Return Authorization.
• Returned items must be unworn, unwashed, in original condition, and include all original accessories (garment bags, hangers, etc.).
To arrange returns or exchanges:
Customers must, at their expense, return the product to Selfa within 8 days of receiving it using our preferred carriers (FedEx or DHL) to our studio at the following address:
42 Bui Thi Xuan
Ward 2, Tan Binh
Ho Chi Minh, Vietnam, 736090
Upon receipt, we will conduct a quality check to ensure the garment is in resellable condition. If approved, we provide store credit (valid for 2 years) or an exchange. Failure to meet return policy criteria may result in refusal, and customers are responsible for the return shipping costs.
Please note that until received by Selfa Bridal, the product remains the customer's responsibility.
Non-Refundable
• Made-to-order gowns over $2000.
• Made-to-measure gowns tailored to a bride’s specific proportions (unless deemed faulty, see solutions below).
• Customized products due to their personalized nature (unless deemed faulty, see solutions below).
• All sale items are final sale and ineligible for return or exchange.
• Rush order fees.
• Shipping fees.
• Swatch and sketch.
Solutions for Faulty Products
• Minor defects in gowns that are alterable will be rectified within a reasonable time. We may remedy the defect (at our option) by:
• Major defects will result in a refund or replacement, as chosen by the customer.
Cancellation:
We accept order cancellations within 24 hours of purchase. If you wish to cancel your gown order within 7 days and before production begins, a 30% fee will be charged to cover the costs of administration, lace allocation, pre-production, and pattern preparation associated with your order.
Other Policies
• Slight variations in color, trim, or fabric from the online display may occur. Your gown might have minor marks or imperfections not visible in the imagery.
• Sample dresses purchased may have faults, requiring repairs and dry cleaning. Refunds or exchanges will not be offered for change of mind.