Kelila

Standard Size Chart:

• US Size 2 (XXS): 32.5 / 24.5 / 35 / 58
• US Size 4 (XS): 33.5 / 25.5 / 36 / 58
• US Size 6 (S): 34.5 / 26.5 / 37 / 59
• US Size 8 (M): 36 / 28 / 38.5 / 59
• US Size 10 (L): 37.5 / 29.5 / 40 / 60
• US Size 12 (XL): 39 / 31 / 41.5 / 60
• US Size 14 (XXL): 41 / 33 / 43.5 / 61
• For plus size gowns, we offer sizes 16W and above.
  

Please note that all measurements above are shown in inches and respectively refer to bust/ waist/ hips/ and hollow to floor.

Basic Shipping Info

• For domestic orders within Vietnam: 3-5 days to arrive.
• For international orders: 10-15 days to arrive. According to customs processing, there might be additional time. 

All packages are shipped with a tracking number provided.
Every dress is created with care and attention to detail. It can take around 9-10 weeks to reach your door. We recommend ordering your wedding gown at least 2-3 months before your wedding date.

International Shipping Policy

• Some certain countries may require import duties and taxes. If you are unsure about your country's import duties and taxes, you should contact your local customs office. All duties and taxes are payable by the customer. 
• Please note there may be a slight delay in delivery of your dress due to customs processing, be sure to contact the local customs authority if any problem arises.

1. We stand behind the quality of our gowns and will gladly accept returns for alterations if there is a fault or problem with the gown from our production.
2. Our made-to-order gowns in US standard sizes between 2-14 and without customizations are carefully crafted just for you, which is why we cannot accept returns due to a change of mind. However, if the gown is in perfect condition, we will be happy to offer an exchange for another size in the same style of gown. Please note that the availability of the desired product and your timeline may affect your exchange. You will be responsible for the delivery fee both ways in this case.

TO BE ELIGIBLE FOR A REFUND:
You must contact us within 24 hours of delivery to request a return.
• You must return items within 3 days of receiving Return Authorization.
• The gown must be in its original, perfect condition, and resealable (unworn, unwashed, non-altered) to be eligible for a refund.
• Please note that only dresses ordered according to our standard size chart and without any customization are eligible for a refund, and a 30% restocking fee will be deducted from the total refund amount.
• Customers are responsible for shipping and handling costs associated with returning the product to us within 7 days of receiving the product, using our preferred carrier.

NON-REFUNDABLE POLICIES:
• All gowns ordered according to personal measurements are non-refundable.
• Orders that are custom-designed or have modified requests are not returnable.
• Sample dresses and all sale items are final sale and ineligible for return or exchange.
• Rush order fees are non-refundable.
• Shipping fees are never refundable. The buyer is responsible for all return shipping costs.